Employee Retention and Service Excellence: Jim Pollard’s Strategy at Environmental Pools

Jim Pollard, President of Environmental Pools, joins Dalton Pence to talk about scaling a business without giving up quality or employee satisfaction. The scale in question is 26 service trucks, 35 field workers and more than 700 weekly service clients across New England.

Jim covers hiring strategy and how the company fosters loyalty, with advice aimed at owners and managers who want to grow their operations and keep a workplace people want to stay in.

The conversation looks at how Environmental Pools balances growth against scalability, what it invests back into its people, and how it has held a reputation for service quality along the way.